LONG-TERM-CARE OMBUDSMEN MAKE ROUTINE VISITS to discuss quality of care and quality of life with the residents of nursing homes and assisted-living facilities. When residents have a concern, one of the ways in which we help is to teach assertiveness.
Assertive communication is a form of direct and respectful interaction that involves expressing one’s thoughts, feelings, and needs clearly while respecting the rights and opinions of others.
It is an essential skill in both personal and professional relationships, as it allows individuals to effectively communicate their wants and needs.
This type of communication fosters healthy interactions, builds positive relationships, and helps individuals assert themselves confidently in various situations.
Assertive communication techniques include direct communication, using “I” statements, and saying “no” when necessary. Let’s explore each of these techniques:
• Direct communication means being clear and straight to the point. You make sure people understand exactly what you mean. Make direct eye contact, and take care with your tone so it is firm but not aggressive. Using direct language helps when setting care expectations or asking for what you need.
• Continuing from the thought of being direct, using “I” statements can take your assertive communication skills further. These types of statements let you express your feelings without blaming others. You might say “I feel upset,” rather than “You make me upset.” This shift in speech shows that you own your emotions and do not put the blame on someone else. “I” statements also help in sharing what you think about a situation or need from it. For example, saying, “I would appreciate more time to finish my breakfast” is clear and states what you desire directly. It lets people understand where you stand. Using “I” ensures that you communicate effectively while taking responsibility for your words and actions.
• Assertive communication involves the important skill of declining requests—i.e. saying “no”—when necessary. Saying “no” is a way to set boundaries and prioritize your own needs, which is an essential aspect of assertiveness. This can be applied in various situations like declining a new medication prior to being fully educated or a proposed shower time. Saying “no” is an integral part of assertive communication that allows you to respectfully advocate for yourself without feeling pressured into agreeing to things that may overwhelm or compromise you.
Speaking up about what you need and communicating preferences is a foundational right of facility residents. Using assertive communication is not often easy and requires practice. Long-Term-Care-Ombudsman staff and volunteers are here to help. To further discuss assertiveness or seek services, please call us at 419-2592891. Our confidential services are state sponsored through the Ohio Department of Aging and free of direct charge.
Lori Davis is a Long-Term-Care-Ombudsman Specialist. ✲
