We are taking a break from our vignettes about Mrs. Jones to discuss new opportunities with the Long-term-Care Ombudsman Program. During the time of COVID-19 we have seen many changes to the way we advocate for consumers and residents. Like visitors to nursing homes, the Ombudsman program is unable to enter facilities due to concerns over COVID-19 transmission.
As such, we have made commitments to reach out to residents and resident families of long-term-care facilities to educate and empower them via phone or video chat. This is a way that we can continue to educate residents about their rights, validate any concerns they may have, and field any complaints they may have about their care.
As you can imagine, calling residents and family members is quite an undertaking. We have been lucky enough to be able to utilize our volunteers to assist with these calls. We are always looking for new volunteers, and this time may be a perfect opportunity for you to become a Certified Ombudsman Associate from the comfort of your home. You can advocate for long-term-care consumers without leaving the safety of home and ensuring that your health is protected while you help others.
This change in the way volunteers are sharing their time has been invaluable for our program. As an advocate for long-term-care consumers, you will have the opportunity to enrich the lives of residents and their families. Your contribution as an advocate will help residents feel that they have a voice and are understood.
So, if you are interested in free training, becoming a Certified Ombudsman Associate, and helping our area’s long-term-care consumers, please reach out for more information.
Inquiries can be directed to Crecia Decker, our Volunteer Coordinator, at 419-259-2891. We look forward to adding to our family of Ombudsman and continuing to advocate for excellence in long-term care.
“We make a living by what we get, but we make a life by what we give.”
Chris Stieben is Director of the ABLE Long-Term-Care-Ombudsman Program, which can be reached at 419-259-2891 (http://ombudsman.ablelaw.o